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“DynamicsPrint® with IMP is the heart of our planning estimations and imposition systems.
Estimating has become an important science. Our young estimators can deliver accurate plans just as an experienced estimator, with loads of experience, would.”
Angel Viveros, Estimation Manager
Foli De Mexico, Mexico
“The reason we chose DP was because it’s an industry solution which solves many of the problems we had in the standard Microsoft Dynamics setup. Also, there was demand from the management to have final costing, which was also a major challenge in the standard Dynamics solution.
DynamicsPrint® also helps us greatly with scheduling and shop floor management. The data gathered gives us great insights, and results in a much more cost-efficient production.”
Jochem Sants, Project Manager
Van der Most, Heerde, Netherlands
“The professional and highly skilled DynamicsPrint® team led the implementation to develop the expertise internally at DCM with a team of Subject Matter Experts from each of the specialized print production areas. DynamicsPrint’s expertise regarding the system and the industry was instrumental to ensuring the configurations were done properly. As this is a highly configurable solution, the approach and implementation was very well structured and ensured that the team worked from the basic setups to the more complex setups with a pace that was manageable and retainable.
DynamicsPrint® adjusted the resource requirements to accommodate both technical and functional areas of expertise as needed throughout the project, providing best practice directives to ensure that the proper approach was being followed.”
Karen Redfern, VP Operations Technology
DCM, Canada
“I just wanted to let you know how happy I am with DynamicsPrint® and the support you have given KP San Leandro since our launch. The seemingly endless set of tools available really help us run and improve our business.
The visibility into job statuses, P&L, and the ability to create and manage cues that give our team a personalized look into their own area of responsibility have become essential to our business model. I can’t even imagine going back to our old system. Thanks to the DynamicsPrint® team for all your help and support.”
Mark Floyd, Division Director
KP Corp. San Leandro, USA
Business software is undergoing a fundamental shift. As AI moves from the edge to the center of enterprise systems, organizations must pivot from static systems of record to dynamic systems of action. Microsoft Dynamics 365 is at the forefront of this transformation, introducing agentic business applications that act, decide, and scale alongside human teams.
By embedding Copilot and intelligent agents directly into CRM, ERP, and contact center platforms, Microsoft enables enterprises to drive meaningful outcomes in real time. These AI-powered agents don’t just automate tasks, but they detect risks, surface insights, and proactively execute. This is not a marginal improvement; it’s a redefinition of how business gets done.
1. AI Is No Longer a Tool. It’s a Co-worker. The new model of work is built on co-piloting. Microsoft Copilot is integrated into Dynamics 365 across roles such as sales, service, finance, and supply chain, augmenting decisions, streamlining operations, and freeing up people to focus on higher-order value. From customer service triage to sales opportunity qualification, Copilot is no longer an assistant. It’s an embedded part of the operating model.
2. Intelligent Agents Are Redefining Business Workflows. Over a dozen business agents are now available across Microsoft applications, including:
These agents integrate directly with structured data and organizational processes. They go beyond productivity to deliver proactive business outcomes.
3. Copilot Credits Make It Easier to Start. With 1,000 Copilot Credits per user/month (in Dynamics 365 Premium SKUs), Microsoft is making it easier for organizations to explore and scale their use of agents. This usage-based model supports agile experimentation aligned with business goals.
4. The Benchmark Revolution: Making AI Performance Measurable. Microsoft’s introduction of the Sales Research Bench highlights a new commitment to AI transparency and quality. By benchmarking agents against specific business criteria like accuracy and clarity Microsoft provides decision-makers with confidence in AI outcomes.
5. Unified Data Is the Power Core of Agentic Transformation. True transformation isn’t just about algorithms; it’s about unified data. Dynamics 365, Microsoft 365, Power Platform, and Copilot Studio come together on Dataverse, creating a seamless environment for data, decisions, and automation.
This shift toward agentic business applications isn’t theoretical. It’s live. Early adopters, what Microsoft calls “Frontier Firms”, are already scaling capacity, reducing friction, and driving faster decisions through real-time AI.
As 2026 approaches, print and packaging companies, financial services, retail, and manufacturing leaders must ask: Are we still recording? Or are we acting?
The frontier is here. It’s time to step into it.
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